Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is shop4support of 1 Smithy Court, Wigan WN3 6PS.
The information collected by s4s when you register at one of our websites is generally used to communicate with you and improve our services where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions.
In addition to "personal data" such as:
we also analyse data about participants in order to provide a safe shopping environment for all users.
Examples of the data we may collect and analyse include:
In using the Site, you accept that your personal data may be used for such purposes.
We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. By signing up to s4s, you accept that your personal data may be used for such purposes.
Participants have the right to access their stored data, to rectify them if required and to object to the storage of their data for legitimate purposes. We would like to keep your information up-to-date, you may change any of the basic information we keep about you at any time by e-mailing us at firstname.lastname@example.org.
You can configure your Internet browser to accept or reject certain cookies or inform you when a cookie is saved.
We do not cross the information recorded in the cookies with the personal information collected at the time of your registration on the Site or with your online activity.
More information about cookies is available at www.shop4support.com/s4s/ui/content/TermsOfUse.aspx.
We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give management information and aggregated statistics to a reputable third-party, including but not limited to our local authority, business and technical partners, but these statistics will include no information personally identifying you.
We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
By submitting your Information on any order form or when subscribing to the services available on our Site, you expressly consent to such use and transfer, to the extent permitted by applicable law.
We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys, provided that they have given their prior and express consent. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
You can use this form to register any query or complaint you may have about this website or any of the content within it. Simply fill in the details below and this will be sent directly to us to investigate. We will always try and respond within one working day.
If you need help using shop4support call the shop4support Helpdesk on
0333 600 6330 or email firstname.lastname@example.org
If you have a question about social care, please contact your council.
Find out who your council is here.
While every care has been taken in the compilation of this information, neither Birmingham City Council or Public Consulting Group will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.