Please review and correct the information below.

Understanding the quality of service provided 

How good is my local Care Home or Home Support?


Birmingham City Council have developed quality ratings to help you to understand the quality of service provided by your local care home (including nursing homes) or home support provider. The ratings look at the following factors:

  • Giving people a good quality of life.
  • Helping people to be as independent as possible.
  • Involving people in the way care their care is provided.
  • Keeping people safe.

They regularly update the ratings using information collected from a wide range of sources, including:

  • The care providers themselves
  • The Care Quality Commission (CQC)
  • Performance data held by Birmingham City Council
  • Customer feedback from people using the services (provided by Healthwatch Birmingham)

You can find further information and the list of ratings here.

Last reviewed: 02/03/2018

While every care has been taken in the compilation of this information, neither Birmingham City Council nor Public Consulting Group will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.

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