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Support and Advice with Managing Money

If you are struggling with money, debt and to make ends meet, it can be hard to know where to turn for help.

There are lots of free advice services across Birmingham and nationally who can help you find the best way forward for you.

Birmingham City Council offer a range of services and offers to support people who need advice, information and a helping hand with benefits.


The Council’s website has a wide range of information about benefits that are available, as well as support that can be accessed if you need some help to understand which benefits you and your family can access.


The council’s contact centre has 2 dedicated phones lines to provide support and help.

  • For information and advice about benefits – 0121 216 3030
  • For help with the cost of living crisis – 0121 303 1116
In person

The council currently has 2 walk-in customer advice centres where you can get information, advice and support about benefits and other support. For full details please click on the links below for each.

In addition there is a weekly advice surgery at Druids Health Library.

The Citizens Advice webpage has information about debt and solutions to debt problems.

Free debt advice is available online and via telephone from a number of providers.


StepChange Debt Charity- or 0800 138 1111

Advice, budget support and solutions to help you manage your debts.


Citizens Advice Web Chat -

Free, independent, confidential and impartial debt advice through their web chat service


National Debtline -

National Debtline offers free debt advice online through its Digital Advice tool, as well as web guides, fact sheets and sample letters.


Debt Advice Foundation - or 0800 622 6121

Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.


PayPlan - or 0800 280 2816

PayPlan’s online services include free, confidential online chat with debt help experts, a debt help request form, and a wealth of online resources.


To find face to face advice, a search facility is available via the Money Advice Service website on the debt advice locator webpage.

If you are struggling with your mental health, just summoning the energy to even think about tackling debt can be too hard. Similarly, being in debt can have a detrimental impact on your mental health.

The Money Saving Expert website has launched a new booklet aimed at providing debt advice, help, support and info to those people struggling with debt and mental health and the people who care for them. The guide aims to make it easier for those struggling to understand debt and the steps they can take to tackle it.

Are you struggling with your home energy? 

Better Housing Better Homes is a charity that works to reduce the number of people in fuel poverty and improve domestic warmth & wellbeing. 

If you're worried about paying your energy bills, want to know how to make your home warmer, or need advice on accessing financial support, Better Housing Better Health is here to help. They work locally to improve residents' domestic warmth and well-being and improve the energy efficiency of your property.

Call their free phone line on 0800 107 0044 to get support or visit for more information.

Last updated: 5/15/2024

Better Housing Better Health

Better Housing Better Health

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